Warranty Policy
Warranty Statement
Argox’s warrants its products to be free from defects in material and workmanship for the applicable warranty periods set in followings. If Argox product proves to be defective in material or workmanship during the warranty period, Argox will, at its sole option, repair or replace the product with a similar product.
In this warranty terms, Repair shall mean the repair or adjustment of the products to remedy the defect defined by this warranty and reinstate the product to normal operating condition. Replace shall mean Argox replaces the product with the same construction or equivalent of the original one. Replacement Product or parts may include remanufactured or refurbished parts or components. Any replaced part or product shall belong to Argox, and the replacement part or product shall belong to Purchaser. (Hereafter referred to as the “Client”)
However, repair and/or replacement of a product shall not extend the original applicable warranty period. The following table is the product warranty matrix of Argox products
Note: The customer needs to apply for the warranty change within 30 days of your initial purchase.
Standard Warranty Program
Warranty Exclusions
Warranty is void if the label on the Product bearing the serial number has been removed, altered, defaced, or made illegible. Argox will not provide any warranty service if the defective printer has not been properly maintained or fails to operate appropriately because of:
Product which, in Argox sole judgment, has been subjected to misuse, abuse, neglect, or improper installation or maintenance, unauthorized repair or installation, modifications or alterations of the product.
Non-compliance with the instructions for installation described in the printer manual, or negligence in usage by the Client.
Implementation of the cleaning method of the printer and/or the print head, which is not compliant with the instructions set forth in the printer’s User Manual.
Using ribbons without ideal quality may reduce reliability of print jobs by delivering poor quality printouts. Or consumables that may even alter the very operation of the printer. This warranty does not cover.
All product modifications or adaptations not expressly reported to and/or approved by Argox.
Parts, materials or equipment manufactured by Client or in compliance with Client’s specifications.
Minor imperfections such as scratches, dents etc.
Inappropriate shipping (for example, shipping back the printer in a packing different from the original packing).
Damages caused by disasters and acts of God, such arson, riot, fire, flood and lightning.
Damages caused by accidents, spilled liquids or chemicals and other such substances, high temperature, inadequate air circulation, power surges, unstable/erratic/faulty power supply.
This warranty does not cover periodical maintenance, repairs/replacement of parts because of normal wear and tear, and consumables (parts that are required to be changed on a regular and routine basis during the lifespan of the product, such as the Belt, Ribbon, Label, Battery, Fuses, Covers, Trigger, Cables, and Power supplies etc.)
If a defect claimed by the Client while returning the product cannot be identified or demonstrated during repair, the Client will be liable for all shipping and troubleshooting costs involved. Argox will not be bound by any obligation to repair, replace, or refund the value of the product if the Client does not return the defective product in compliance with the procedure mentioned by Argox. If Argox is unable to repair the defective warranted product, Argox will replace it with a new or second-hand product with features as closely resembling those of the product it replaces or better.
Proof of purchase from customer or end user may be required to validate warranty period.
Arogx’s maximum liability for warranty claims is limited to the invoiced price of the defective product. Argox shall not be under any circumstances, liable for any consequential losses or damages to any party with respect to any warranty claim or occurrence.
The foregoing warranties are in lieu of any and all other warranties, expressed or implied, including, but not limited to, any warranty of merchantability or fitness for a particular purpose.
Argox’s warrants its products to be free from defects in material and workmanship for the applicable warranty periods set in followings. If Argox product proves to be defective in material or workmanship during the warranty period, Argox will, at its sole option, repair or replace the product with a similar product.
In this warranty terms, Repair shall mean the repair or adjustment of the products to remedy the defect defined by this warranty and reinstate the product to normal operating condition. Replace shall mean Argox replaces the product with the same construction or equivalent of the original one. Replacement Product or parts may include remanufactured or refurbished parts or components. Any replaced part or product shall belong to Argox, and the replacement part or product shall belong to Purchaser. (Hereafter referred to as the “Client”)
However, repair and/or replacement of a product shall not extend the original applicable warranty period. The following table is the product warranty matrix of Argox products
Note: The customer needs to apply for the warranty change within 30 days of your initial purchase.
Standard Warranty Program
Warranty Exclusions
Warranty is void if the label on the Product bearing the serial number has been removed, altered, defaced, or made illegible. Argox will not provide any warranty service if the defective printer has not been properly maintained or fails to operate appropriately because of:
Product which, in Argox sole judgment, has been subjected to misuse, abuse, neglect, or improper installation or maintenance, unauthorized repair or installation, modifications or alterations of the product.
Non-compliance with the instructions for installation described in the printer manual, or negligence in usage by the Client.
Implementation of the cleaning method of the printer and/or the print head, which is not compliant with the instructions set forth in the printer’s User Manual.
Using ribbons without ideal quality may reduce reliability of print jobs by delivering poor quality printouts. Or consumables that may even alter the very operation of the printer. This warranty does not cover.
All product modifications or adaptations not expressly reported to and/or approved by Argox.
Parts, materials or equipment manufactured by Client or in compliance with Client’s specifications.
Minor imperfections such as scratches, dents etc.
Inappropriate shipping (for example, shipping back the printer in a packing different from the original packing).
Damages caused by disasters and acts of God, such arson, riot, fire, flood and lightning.
Damages caused by accidents, spilled liquids or chemicals and other such substances, high temperature, inadequate air circulation, power surges, unstable/erratic/faulty power supply.
This warranty does not cover periodical maintenance, repairs/replacement of parts because of normal wear and tear, and consumables (parts that are required to be changed on a regular and routine basis during the lifespan of the product, such as the Belt, Ribbon, Label, Battery, Fuses, Covers, Trigger, Cables, and Power supplies etc.)
If a defect claimed by the Client while returning the product cannot be identified or demonstrated during repair, the Client will be liable for all shipping and troubleshooting costs involved. Argox will not be bound by any obligation to repair, replace, or refund the value of the product if the Client does not return the defective product in compliance with the procedure mentioned by Argox. If Argox is unable to repair the defective warranted product, Argox will replace it with a new or second-hand product with features as closely resembling those of the product it replaces or better.
Proof of purchase from customer or end user may be required to validate warranty period.
Arogx’s maximum liability for warranty claims is limited to the invoiced price of the defective product. Argox shall not be under any circumstances, liable for any consequential losses or damages to any party with respect to any warranty claim or occurrence.
The foregoing warranties are in lieu of any and all other warranties, expressed or implied, including, but not limited to, any warranty of merchantability or fitness for a particular purpose.